02 Our Range of Services
"Each Customer Journey is unique""Blending the right Ingredients for Success" ...
Our client relationships have evolved to providing Non-Executive Director or Board Advisor support & constructive challenge in a number of instances across a range of businesses & market sectors.
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We help business move away from “Strategy & Planning” as an annual exercise to embedding, enhancing, & bringing it alive across their business(es).
We proactively help our customers optimise the value in their business pre or post acquisition or Sale.
We help you imagine, stretch your thinking, & implement the changes you need to think about & put in place to make your business “Future Proof”
We push the boundaries of your thinking around what does a world class Digital Eco-system & capability look & feel like.
We work with our clients to build an “infectious” Innovation & continuous Improvement Culture.
We help our clients build a deep understanding of their Target Markets, & think innovatively about their Target Customers.
We help clients look differently & creatively at how they take their customer journey & experience to another level.`
We work with Leadership teams & high potential talent to help them take their skillsets to the next levels.
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We currently act as Trusted Advisors into the following market sectors:
Insurance Brokers
MGA's & Schemes Specialists
Insurers - General Insurance & Healthcare Insurance
Software Houses - Established & Emerging
Digital Eco-System Providers - including Claims Automation & Bordereaux Management Providers
Shipping & Logistics
Digital Events
Talent Development & Optimisation
Well first of all, getting it right is not necessarily easy, particularly in a vibrant market. For some it’s new territory, for others it’s the latest of many. If it’s your “first”, it can feel like there’s a myriad of things to think about. If it’s your “latest”, you may be wondering why was this one a success and that one a disaster.
To help you through the pain …
Whilst for some, change can be daunting done in the right way it can transform your business to the next levels.
If this is you, & you require support or guidance in how you might go about this in your business, were here to help.
The most common thing I hear is “I’m tired with my existing technology solutions, they no longer deliver the tools I need to grow my business, but I don’t know where to start in changing things”?
Whilst for some, change can be daunting, done in the right way, it can transform your business to the next levels.
Well, if this is you, firstly you’re not alone. Lot’s of businesses find “change” never mind “digital transformational change” challenging at best, & petrifying at worst.
We are fortunate enough to work with, & across, the Distribution landscape, from Brokers, to Schemes Specialists, to MGA’s, to Insurers, to Software houses, to Data Enrichment providers, so we have a unique view of the market, & what the best performing businesses are doing both right, & differently.
Those that are “ahead of the curve” in their Digital adoption, are consistently:
Delivering Faster targeted growth.
Achieving new “previously unheard of” Cross & Upsales ratio’s (average number of products/services per customer.
Delivering stronger Customer & People advocacy scores.
Building a culture of continuous improvement.
Enhancing their bottom line profit at a different trajectory.
We are fortunate enough to work with some great fast growth, customer focused businesses & what often sets them apart from the competition is their total focus on the customer & in particular the customer journey. Those that get it really right:
Grasp ever opportunity they can to interact with their clients or their prospective clients
Understand & engage with their customers at each stage of their customer journey
Are obsessive about gathering data & insight about their customers at each stage of the customer journey
Continually look for ways to enhance their customer experience
It won’t come as any surprise to most of you that these businesses tend to be the one’s that:
Are growing faster
Are more profitable
Pull customers & people (talent) to them
Invest in multi channels marketing
Are really successful at increasing customer spend through relevant & targeted cross & up sale
Are top scorers when it comes to customer & staff advocacy
As a customer myself “new world” certainly hits the mark for me …
